• Shipping policy

Shipping policy

Last updated: July 23, 2026

At EMBENLY, we are committed to providing a smooth and reliable shopping experience from purchase to delivery.

We carefully process and ship every order to ensure your smart living technology products arrive safely and efficiently.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

During peak seasons, holidays, or promotional periods, processing times may take slightly longer.

You will receive a confirmation email once your order has been processed and shipped.

2. Shipping Time

Delivery times vary depending on your location and shipping method.

Estimated delivery times:

United States

  • Standard Shipping: 5–10 business days

United Kingdom & Europe

  • Standard Shipping: 5–12 business days

Other International Locations

  • Standard Shipping: 7–15 business days

Please note that delivery times are estimates and may vary due to factors outside of our control.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

You can use the tracking number to monitor your order status.

Please allow 24–48 hours for tracking information to become active after shipment.

4. Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

EMBENLY is not responsible for:

  • Incorrect or incomplete addresses provided by customers.
  • Delays caused by address changes after shipment.
  • Packages delivered to an incorrect address due to customer-provided information.

If you notice an error in your shipping information, please contact us as soon as possible.

5. Customs, Duties & Taxes

For international orders, customs duties, import taxes, or additional fees may apply depending on your country's regulations.

Any customs fees or import charges are the responsibility of the customer unless otherwise stated.

EMBENLY is not responsible for delays caused by customs inspections or clearance procedures.

6. Delayed or Lost Packages

While we work with reliable shipping partners, delivery delays may occasionally occur due to:

  • Weather conditions
  • Customs processing
  • Carrier delays
  • Public holidays
  • Other circumstances beyond our control

If your order has not arrived within the expected delivery timeframe, please contact our support team and we will assist you.

For packages marked as delivered but not received, please first check with your local carrier or delivery location before contacting us.

7. Damaged Items During Delivery

If your product arrives damaged, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Photos or videos of the damaged product
  • Description of the issue

Our team will review your request and provide an appropriate solution.

8. Contact Us

If you have any questions regarding shipping, please contact:

EMBENLY Customer Support

Email: info@embenly.com

EMBENLY
Smart Living Technology
Designed for modern homes.