• Refund policy

Refund policy

Last updated: July 23, 2026

At EMBENLY, we are committed to providing reliable smart living technology products designed to make everyday life simpler, safer, and more comfortable.

We believe technology should feel natural and seamlessly integrate into modern homes. If you are not completely satisfied with your purchase, we are here to help and provide a simple, transparent return experience.

1. Return Period

You may request a return within 20 days of receiving your order.

To be eligible for a return, your item must meet the following conditions:

  • The product must be unused and in its original condition.
  • The product must include all original packaging, accessories, manuals, and included components.
  • Proof of purchase must be provided.

Returns that do not meet these requirements may not be accepted.

2. Items That Cannot Be Returned

The following items are not eligible for return:

  • Products that have been used, damaged, modified, or improperly handled.
  • Products missing original packaging, accessories, or included parts.
  • Items purchased from unauthorised sellers.
  • Clearance or final sale items (if applicable).

3. How to Request a Return

To start a return, please contact our customer support team:

Email: info@embenly.com

Please include the following information:

  • Order number
  • Customer name
  • Reason for the return
  • Photos or videos of the product condition (if applicable)

Our team will review your request and provide return instructions if your return is approved.

Please do not send any items back before receiving confirmation from EMBENLY.

4. Return Shipping

Customers are responsible for return shipping costs unless the return is caused by:

  • A defective product.
  • A damaged item received during delivery.
  • An incorrect item being shipped.

For customer-initiated returns (e.g. change of mind, no longer needed), a flat-rate return shipping fee of $28.00 USD will be charged per return and deducted from your refund amount. This flat rate applies to online/e-commerce returns only and does not apply to POS (in-person) returns.

We recommend using a tracked shipping method when returning products. EMBENLY is not responsible for items lost during return shipping without valid tracking information.

5. Refund Process

Once your returned product has been received and inspected, we will notify you of the approval or rejection of your refund.

If your refund is approved:

  • The refund will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping fees are non-refundable unless the return is due to an error made by EMBENLY.

6. Damaged or Defective Products

We stand behind the quality and reliability of our smart living products.

If your product arrives damaged or has a confirmed manufacturing defect, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Description of the issue
  • Clear photos or videos showing the problem

After reviewing the information, EMBENLY will provide an appropriate solution, which may include:

  • Replacement of the product
  • Repair support
  • Refund where applicable

7. Order Cancellation

Orders may be cancelled within 24 hours after purchase.

Once an order has entered processing, production, or shipping, cancellation may no longer be possible.

If the order has already been shipped, please follow our return process after receiving the product.

8. Warranty Support

EMBENLY is dedicated to delivering reliable smart technology products and supporting our customers throughout the product experience.

For warranty enquiries or product assistance, please contact our support team.

9. Contact Us

If you have any questions regarding returns, refunds, or product support, please contact:

EMBENLY Customer Support

Email: info@embenly.com

EMBENLY
Smart Living Technology
Designed for modern homes.